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Terms and Conditions

These Terms and Conditions govern your use of our platform at supercatcasino.uk. By registering an account, depositing funds or playing any game with us, you accept every clause set out below. We keep the language plain on purpose: you should be able to understand exactly what you are agreeing to.

Accepting Our Terms

Agreement takes effect the moment you complete registration or, if you merely browse, the moment you open a game in demo or real-money mode. We recommend you read these terms in full before your first deposit, because they form a binding contract between you and us. If you do not accept any clause, your only remedy is to stop using our platform.

We may reissue these terms from time to time; the version published on this page is always the one that applies to your session. A copy of the version in force at the date of your registration is available from our support team at [email protected] on request.

Who May Register

Eligibility rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, and you must be resident in a country where online gambling is lawful. Residents of the United States, France, Spain, the Netherlands, Italy, Belgium, Portugal, Denmark, Romania, Hungary, Latvia, Lithuania, Iran and North Korea may not hold an account with us. One account per person, per household and per IP address is the limit.

We rely on the information you give us. It is your obligation to keep your profile accurate and current, and ours to verify it before your first withdrawal.

  • You confirm you are not acting on behalf of a third party.
  • You confirm your funds have a lawful source.
  • You must not hold more than one account; duplicate accounts will be closed and balances consolidated or forfeited.
  • Know-your-customer checks (ID document, proof of address, payment method verification) are mandatory before any withdrawal is processed.

Deposits and Withdrawals

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay, Bank Transfer and Bitcoin for deposits. Withdrawals run to Visa Debit, Mastercard Debit, Skrill, Neteller, Trustly, Jeton, Bank Transfer and Bitcoin. The minimum for both deposits and withdrawals is 45 units in your account currency, and we charge no fees of our own.

E-wallet payouts reach you within 0 to 24 hours, cards take 1 to 3 business days, and bank transfers up to 5 business days. Maximum withdrawals are 5,000 per day and 20,000 per month. No withdrawal leaves our platform until KYC verification is complete.

If an account stays dormant for 12 consecutive months, we may apply an administrative fee to the remaining balance and will notify you beforehand. Reactivation restores full access to your funds.

Bonus Rules You Accept

Every bonus we offer, from the welcome package to weekly reloads and tournament prizes, carries its own promotional terms that sit alongside these general rules. Where the two conflict, the promotional terms win for that offer.

Bonuses are for recreational play only. If we find systematic bonus hunting, arbitrage or coordinated play, we may void the bonus, remove winnings and close the accounts involved.

  • Wagering requirements must be met within the validity period stated in the offer; unmet bonuses expire with any derived winnings.
  • While a bonus is active, do not exceed the maximum bet stated in the promotional terms.
  • Certain games may be excluded or contribute at a reduced rate towards wagering; the game weighting table in each offer is definitive.
  • Bonuses are personal, non-transferable and limited to one per player, household and payment method.
  • We may decline, adjust or reclaim any bonus where the promotion was claimed in error or in bad faith.

Conduct We Prohibit

Fair play is the foundation of our platform, and the following conduct breaches this contract. Where we detect any of it, we may suspend the account, void transactions and retain winnings.

This list is not exhaustive: any practice that gives you an unfair advantage over us or over other players falls under the same clause.

  • Fraud, misrepresentation or use of stolen payment details.
  • Chargebacks or payment reversals on deposits used for play.
  • Multi-accounting to multiply bonuses or evade limits.
  • Collusion, syndicate play or exploitation of software defects.
  • Use of bots, automated tools or any third-party assistance software.
  • Masking your location with a VPN or proxy to appear in an eligible country.

Setting Limits and Pausing

Gambling must stay entertainment. You can set deposit limits, loss limits and session reminders from your profile at any time, and we apply them immediately. Reductions take effect straight away; increases only after a cooling-off window.

You may request a cool-off period or full self-exclusion via live chat or email, and we will action it the same day. During self-exclusion we close your account, remove you from marketing lists and reject any attempt to re-register until the period ends. We point you towards GamCare, BeGambleAware and GAMSTOP for independent support.

Where our systems flag signs of harmful play, we will contact you and may apply protective measures, including mandatory limits or temporary suspension, in line with our duty of care.

Closing Accounts and Complaints

You may close your account at any time via live chat or [email protected]; we will settle any positive balance to a verified payment method of yours. We may close an account ourselves for breach of these terms, with written notice wherever practical.

Complaints go first to our support team, which aims to respond within 24 hours. If you are not satisfied with the outcome, you may escalate to our management, and we will provide a final response in writing.

These terms are governed by the laws applicable to our operating licence held by Supercat N.V. under Curaçao licence 8048/JAZ2016-050. Courts of the competent jurisdiction under that licence resolve any dispute that internal escalation cannot settle. Nothing in these terms limits your statutory consumer rights.

How We Update Terms

We may amend these terms at any time to reflect legal, regulatory or operational changes. Material changes are announced by email to your registered address or by notice within the platform at least 7 days before they take effect for existing players.

Continuing to use our platform after that notice period means you accept the amended terms. If you reject a change, you may close your account before it takes effect and withdraw your balance under the standard withdrawal rules. The date of the current version is shown at the top of this page, and earlier versions remain available on request.

We have operated under these principles since 2018, and every update so far has aimed at clearer rules rather than narrower player rights.

Frequently Asked Questions

When do the Terms and Conditions take effect for me?

The moment you complete registration or open a game on our platform. If any clause is unacceptable to you, stop playing and contact support to close your account.

Can I hold two accounts at Supercat Casino?

No. The limit is one account per person, household and IP address. Duplicate accounts will be closed and may result in forfeited bonuses or winnings.

Why is my withdrawal pending?

Almost always because KYC verification is incomplete. Send a valid ID, proof of address and payment method verification, and we will release funds within the standard timeframes: 0 to 24 hours for e-wallets, 1 to 3 business days for cards.

Can I cancel a bonus I no longer want?

Yes. Ask support to remove it. The bonus amount and any winnings derived from it are then forfeited, but your deposited balance stays available.

How do I self-exclude?

Contact live chat or [email protected] and state the period you want. We close the account the same day, block re-registration attempts and remove you from all marketing.