Responsible Gaming at Supercat Casino
Gambling should stay a form of entertainment with a fixed budget, never a way to make money or escape a bad day. This page lists every tool we offer, how to switch it on in your account, and where to find free, confidential help in the UK.
How We Protect You
We monitor play patterns on our platform around the clock. Sudden jumps in deposit frequency, session length or stake size trigger a review, and our team may contact you with a reality check before the situation escalates.
Our behaviour checks run automatically. Depending on your settings, you receive a pop-up reminder every 15, 30 or 60 minutes of continuous play showing time spent and your net result for the session. We opened our doors in 2018, and player wellbeing has shaped our account tools from day one.
Spot the Warning Signs
Problem gambling rarely announces itself. These signals appear gradually, often noticed by family before the player. If several items below describe you or someone close to you, act today rather than tomorrow.
- Chasing losses with bigger or faster bets to win money back
- Hiding your play, deposits or balances from family and friends
- Borrowing money, selling possessions or using credit to gamble
- Gambling for longer than planned, or feeling restless when you stop
- Mood swings, irritability or anxiety linked to wins and losses
- Neglecting work, study or sleep because of gaming sessions
- Believing a big win will solve financial or personal problems
Tools You Control Today
Open your profile, choose Responsible Gaming, and every tool below is one click away. Changes to limits apply instantly when tightening and after a 24-hour cooling period when you loosen them, which removes impulsive decisions.
Daily, weekly and monthly deposit caps, from as little as you like, block any deposit above your set amount.
Loss limits stop play automatically once your net losses for the period reach the figure you chose.
Wagering limits cap total stakes per day, week or month, independent of deposits.
Session reminders pop up on schedule with time elapsed and your net session result.
Time-outs from 24 hours to 30 days pause your account, then reopen it automatically.
Cooling-off periods keep your account frozen and hide all marketing during the break.
Self-exclusion is the strongest tool: a full block described in the next section.
Self-Exclusion, Step by Step
Self-exclusion closes your account for the period you select: 24 hours, 7 days, 30 days, 6 months or permanently. Our support team can apply it for you via live chat or [email protected] at any hour.
Your remaining balance is returned to your payment method before the block starts, and any open bets are settled or voided according to the result at kick-off. During the exclusion you cannot log in, deposit or receive any bonuses or promotional messages from us.
At the end of a fixed-term exclusion you must contact support yourself to reactivate the account; we never reopen it automatically. Reactivation includes a fresh review of your limits. Permanent exclusion is irreversible, so we recommend GAMSTOP alongside it for a UK-wide block covering all licensed operators.
Keeping Under-18s Out
Gambling is illegal for anyone under 18 in the UK, and we enforce that rule without exception. Our KYC process requires a valid ID document before your first deposit clears, not just at withdrawal, so an account without verified age cannot play for real money.
If young people can reach your devices, install parental control software such as Net Nanny or Qustodio, keep passwords private, and never leave a session open. Filter tools from your ISP add a second barrier.
Free, Confidential UK Support
You do not have to handle this alone, and asking for help carries no judgement from us. These organisations are free, independent of Supercat Casino, and available now.
- GamCare: 0808 8020 133, gamcare.org.uk, free national helpline and counselling
- BeGambleAware: begambleaware.org, information and free tools for you and your family
- GAMSTOP: gamstop.co.uk, free UK-wide self-exclusion from all licensed sites
- Citizens Advice: 0808 223 1133, citizensadvice.org.uk, debt and money guidance
Talk to Our Team Directly
Our live chat runs 24/7, and any agent can apply limits or start a self-exclusion for you immediately, with no waiting period. For a written record, email [email protected] and mark your message Responsible Gaming; we answer within 24 hours and treat every request as confidential.
You can also ask us for your full play history, deposit records or a statement of account at any time. Clear numbers make honest conversation easier, whether with yourself, a counsellor or a family member.
Frequently Asked Questions
How do I set a deposit limit at Supercat Casino?
Open your profile, go to Responsible Gaming, choose Deposit Limits and set a daily, weekly or monthly cap. Tighter limits apply instantly; looser ones take effect after 24 hours.
What happens to my balance if I self-exclude?
We return your remaining balance to your payment method before the block begins. Open bets are settled or voided based on the outcome at the moment of exclusion.
Can I reopen my account before self-exclusion ends?
No. Fixed-term exclusions of 24 hours, 7 days, 30 days or 6 months cannot be lifted early. At the end of the term you must contact support yourself to reactivate.
Are my conversations with support confidential?
Yes. Limit requests and self-exclusion conversations are treated as confidential, and you can request them via live chat or [email protected] at any time.