Talk to Our Support Team
Getting in touch with Supercat Casino takes under a minute. Our care team works around the clock, every day of the year, and answers in English with plain, practical guidance. Below you will find every channel, our response windows and what to prepare before you write so we can solve your query on the first reply.
Reach Our Support Team
Live chat
The fastest route is our live chat. Open any page on the site and click the chat bubble in the bottom-right corner of your screen. No download and no separate account are needed; the window opens inside your browser. Chat runs 24 hours a day, 7 days a week, including bank holidays. Our average first response is under 2 minutes at peak times and usually under 60 seconds overnight. Have your username ready so the agent can open your account record immediately.
For anything that needs screenshots, documents or a longer explanation, write to [email protected]. We reply to every message within 24 hours, and most queries are answered in 4 to 6 hours. Put your account username in the subject line and attach any evidence in JPG, PNG or PDF format up to 10 MB per file. One thread per issue keeps our answers faster, so please reply within the same email chain rather than starting a new one.
Channel overview
| Channel | Availability | Typical first response |
|---|---|---|
| Live chat (site, bottom-right) | 24/7, all year | Under 2 minutes |
| Email [email protected] | 24/7, all year | Within 24 hours, usually 4 to 6 |
What We Can Help With
Account and verification
Registration problems, password resets, changed contact details and duplicate accounts all go through the same queue. Verification is the most common topic: before your first withdrawal we need a photo ID, a proof of address dated within the last 3 months and, where applicable, proof of your payment method. Our agents tell you exactly which document failed and why, so you can re-upload it correctly the first time.
Deposits and withdrawals
Minimum deposit and minimum withdrawal both sit at £45, and we charge no fees of our own. If a deposit has not appeared, send us the transaction reference and timestamp and we trace it with the processor. Withdrawal speeds once approved: e-wallets land within 0 to 24 hours, debit cards take 1 to 3 business days, and bank transfers can take up to 5 business days. Daily withdrawal ceiling is £5,000 and the monthly cap is £20,000; VIP players get faster handling through a personal manager.
Bonuses and promotions
Questions about the welcome package, the code SUPERCAT50, the 40x wagering requirement or the 30-day validity window are answered in chat within minutes. The same applies to our weekly 50% reload up to £450, Monday cashback of 10% up to £270 and the monthly slot tournaments with a £10,000 prize pool. If a free spins drop has not credited, tell us the game and date and we check it on the spot.
Technical faults
A frozen game round is not lost money. Note the game title, time and bet size, then contact us; our technicians reconcile interrupted rounds and return settled stakes or winnings. For loading faults we check your browser version, clear cache steps and connection stability with you. Our site runs on mobile browsers for iOS and Android with no dedicated app, so most mobile issues are fixed by updating the browser or switching from cellular to Wi-Fi.
Safer gambling help
Ask us any time about deposit limits, loss limits, session reminders, cool-off periods or full self-exclusion. Setting or lifting a limit takes one chat message and applies immediately. UK players can also reach GamCare, BeGambleAware and GAMSTOP directly; we will send you the relevant links and make sure your account settings match the level of protection you choose.
Check These Before You Write
Half of all tickets we receive are resolved by one of five checks that take less than two minutes on your side. Running through them first often removes the need to contact us at all, and when you do write, the details below cut our handling time dramatically.
- Open the FAQ page from the site footer; it covers bonuses, verification and payment timings in short answers.
- Look at the KYC status in your profile; a document marked pending needs no follow-up from you yet.
- Check your transaction history in the cashier before reporting a missing deposit; some card payments take up to 15 minutes to display.
- Confirm the bonus is active in your profile; a wagering progress bar shows exactly how much of the 40x requirement is left.
- Prepare a screenshot of any error message or interrupted game round, with the time visible, before you open the chat.
Our Registered Office
Supercat Casino has been operated by Supercat N.V. since 2018 under Curaçao licence 8048/JAZ2016-050. Formal correspondence, legal notices and posted verification documents go to our registered office: Supercat N.V., Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao. Postal mail takes 2 to 4 weeks to reach us, so please use email for anything time-sensitive and reserve the postal address for matters that law or regulation requires on paper.
Press and Partnership Enquiries
Journalists, streamers, affiliate partners and game studios reach a separate desk at [email protected]. This mailbox is monitored on business days and we answer every serious proposal within 2 working days. Include your outlet or platform, audience figures and the cooperation format you have in mind. Player account questions sent to this address are forwarded to support, which costs you roughly a day, so keep account matters in the main queue.
Frequently Asked Questions
Is your live chat really open 24/7?
Yes. Chat agents are on shift every hour of every day, including weekends and bank holidays, with average first responses under 2 minutes.
How long does support take to answer an email?
We guarantee a reply within 24 hours at [email protected], and most messages are answered in 4 to 6 hours. Keep your query in one thread for the fastest handling.
Can I call Supercat Casino by phone?
We run no phone line. Live chat and email cover every request, and chat keeps a written record of each answer you can refer back to.
What should I send if my withdrawal is delayed?
Message us in chat with the withdrawal amount, date and method. E-wallet payouts complete within 0 to 24 hours, cards take 1 to 3 business days and bank transfers up to 5 business days; anything past those windows we escalate immediately.
Who do I contact about self-exclusion?
Tell any live chat agent and the block applies at once. We will also point you to GAMSTOP, GamCare and BeGambleAware for UK-wide protection.